Tier 2 Help Desk Specialist – Part-Time, Weekend Night Shift

Job Description:

  • Provide expert-level support to clients through the helpdesk team
  • Resolve the most complex customer issues
  • Ensure a high level of customer satisfaction
  • Deliver exceptional customer service
  • Work weekend night shifts

Requirements:

  • Dedicated and experienced Tier 2 customer service/help desk professional
  • Advanced technical skills
  • Excellent communication abilities
  • Commitment to delivering exceptional service
  • Successful completion of a U.S. background investigation is required for CGI employment offers

Benefits:

  • Competitive compensation
  • Comprehensive insurance options
  • Matching contributions through the 401(k) plan and the share purchase plan
  • Paid time off for vacation, holidays, and sick time
  • Paid parental leave
  • Learning opportunities and tuition assistance
  • Wellness and Well being programs
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