Job Description: Provide customer and patient support for inbound and outbound communications with Zeel users and network providers Engage with customers, patients, and providers via text, live chat, email, and phone Handle escalations with frustrated customers and providers Fulfill and schedule bookings with requested providers in the Zeel network Escalate top-priority, critical issues to the appropriate team Improve documentation to help Zeel users help themselves Collaborate with other departments and fellow associates on projects as necessary Requirements: 3-4 years of experience in a customer service role Exceptional verbal & written communication skills in English Experience using a ticketing system, such as Zendesk or Kustomer Empathy with customers and an ability to quickly size up situations and potential issues Ability to use empathy to de-escalate difficult situations Obsession with customer happiness; CSAT and NPS are measured Roll-up-your-sleeves mentality suited to a fast-paced startup environment Ability to work evening, weekend, and holiday hours Must be physically located within the United States Benefits: Flexible vacation time Medical, dental & vision benefits 401K (with company match) Fully remote/WFH, equipment provided Complimentary/discounted massages
