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Senior Business Operations Analyst – CEV, Medicaid, SNAP
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Senior Business Operations Analyst – CEV, Medicaid, SNAP
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Job Description:
Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives
Serve as a subject matter expert for Medicaid eligibility verification and SNAP-related public assistance workflows
Analyze operational data and performance trends to identify efficiency improvements and service enhancements
Research operational issues, identify root causes, and recommend corrective actions
Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness
Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards
Develop and maintain reports, dashboards, and business documentation
Participate in operational reviews and client discussions to support delivery objectives
Requirements:
Bachelor’s degree or equivalent relevant work experience
5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments
5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes
Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred
Experience analyzing operational data, preparing reports, and identifying process improvement opportunities
Strong analytical, organizational, problem-solving, and communication skills
Proficiency with Microsoft Excel and reporting tools
Video cameras must be used during all interviews and during the initial week of orientation
Photo will be taken during screening for verification in all steps of the recruitment process
Stable internet connection and quiet location for screenings, interviews, and meetings