[Remote] Technical CS Associate, Blink

Note: The job is a remote job and is open to candidates in USA. Amazon is seeking a Technical CS Associate to join Blink’s Customer Service Technical Support team. The role provides technical customer support for Blink’s home security products, helps customers resolve home networking and mobile device issues, recommends product improvements, documents solutions, and supports process automation and subscription services.

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
• Working with other customer support teams to ensure a consistent and high-quality level of support
• Being a voice and advocate for our customers when something doesn’t feel right
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with customer communication during Blink’s critical launches and support events
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support
• Developing detailed knowledge about specific product lines and features
• Driving projects that improve support-related processes
• Supporting Blink Subscription service

Skills

• • 2+ years of customer service experience
• • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• • Experience with Microsoft Office products and applications
• • Speak, write, and read fluently in German
• • Work rotating shift schedules and variable days off

Benefits

• Starting Day 1 of employment, Amazon offers EAP
• Starting Day 1 of employment, Amazon offers Mental Health Support
• Starting Day 1 of employment, Amazon offers Medical Advice Line
• Starting Day 1 of employment, Amazon offers 401(k) matching

Company Overview

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