[Remote] Field Service Engineer 2- Hawthorne, CA Top Secret Clearance Required
Note: The job is a remote job and is open to candidates in USA. Dell Technologies provides customer-focused technical services supporting the installation, configuration, maintenance, troubleshooting, and repair of its products. The Field Service Engineer 2 supports installations, maintenance, testing, data collection, quality control, issue resolution, and collaboration with customers and product teams.
Responsibilities
- Create and run tests under guidance; prepare setups and instrumentation
- Assist with template updates and maintenance of case repositories
- Run QC on logs (units, references, metadata) and package results for reviews
- Track tasks, versions, and approvals in workflow tools
Skills
- 2+ years of related experience in a professional role or equivalent experience
- Proficiency with tools and diagnostics; accuracy in data entry and documentation
- Organized and detail‑oriented; follow SOPs and safety standards
- Ability to translate inputs into clear results and iterate quickly on feedback
- Clear communication and collaboration skills across teams
- Top Secret Clearance is required
- Bachelor's degree in Engineering Technology or related field
- Exposure to ITIL practices or OEM product training
Company Overview