Part-Time Virtual Care Veterinary Technician – Teletriage
Job Description:
- Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
- Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
- Review medical records to understand patient history and provide informed guidance
- Document clearly and accurately in patient records using veterinary terminology
- Verify and process prescriptions, ensuring appropriate follow-up for client requests
- Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
- Follow protocols, maintaining consistency while adjusting to each unique case
- Collaborate cross-functionally, providing feedback to improve processes and systems
- Thrive in a fast-paced, continuously learning environment, improving skills and delivering excellent care
- Live and breathe the company values: curiosity, integrity, excellence, accountability, and respect
Requirements:
- Credentialed Veterinary Technician
- At least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required)
- Comfortable navigating multiple computer programs and online platforms
- Exceptional communicator: able to clearly articulate medical information, both verbally and in writing
- Adaptable problem solver: thrives in a fast-paced, dynamic environment
- Independent worker: manages priorities and tasks effectively with minimal supervision
- Continuous learner: eager to grow professionally to improve patient care
- Dedicated work environment: has a quiet, distraction-free space and meets the internet requirements (Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency)
Benefits:
- Excellent medical, vision, and dental coverage (with various options to choose from)
- 401(k) savings plan with employer match
- Paid time off
- 12 weeks of paid parental leave
- Free membership and discounts on services for your furry family members
- Continuing education allowance
- Uniform provided
- Work-from-home stipends to help set up your home office
- A collaborative team that has your back and will welcome you as part of our pack