Customer Service Representative, Insurance

Job Description:

  • Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
  • Deliver personalized, proactive solutions and recommend valuable products and services
  • Engage with members using strong communication and a friendly, problem-solving mindset
  • Think quickly and critically to resolve issues in a non-scripted environment
  • Navigate multiple systems and tools while actively listening and multitasking
  • Maintain a positive, can-do attitude in a fast-paced and evolving environment
  • Participate in ongoing coaching and development to continually enhance performance
  • Complete a 100% virtual training program lasting approximately 4 months
  • Work full-time, 40 hours per week, with scheduled shifts during the stated training and post-training hours
  • Take live calls during Saturday Bullpen shifts when scheduled

Requirements:

  • Prior customer service experience (recent call center experience preferred)
  • Spanish fluency is a plus!
  • Excellent communication skills (written, verbal, and listening)
  • Ability to multitask and navigate computer systems in real time
  • A flexible, “can-do” mindset and willingness to adapt to change
  • High school diploma or GED
  • Ability to pass a background check and drug screening
  • Must reside within the State of Ohio
  • Dedicated, quiet workspace without interruptions
  • Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hotspots
  • Modem/router in the same room as computer equipment
  • Minimum internet speed of 50–100 Mbps download and 10 Mbps upload
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting
  • Regular attendance in virtual team meetings and training sessions
  • Availability during standard business hours and flexibility for possible shift adjustments

Benefits:

  • Bilingual fluency: additional $1.00/hour for English/Spanish fluency (assessment provided)
  • Comprehensive Benefits Package
  • Growth & Advancement Opportunities
  • Company-provided computer
  • Partial internet reimbursement
  • Health coverage for medical, dental, vision
  • 401(K) saving plans with company match
  • Pension
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)
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