We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you.
Role: Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time
What You'll Do:
Respond to patient and client inquiries promptly through our chat platform
Provide accurate information on services, appointments, billing, and general support
Handle multiple chat conversations simultaneously with professionalism
Document all interactions accurately in our CRM and support systems
Escalate complex or sensitive issues to the appropriate team
Deliver a consistently warm and professional experience in every chat
Follow all HIPAA guidelines and patient confidentiality protocols
What We're Looking For:
1+ year of chat support or online customer service experience
Strong written communication and grammar skills
Typing speed of 45+ WPM with accuracy
Ability to multitask and stay calm under pressure
Comfortable with chat platforms, CRM tools, and digital systems
Reliable high-speed internet and a quiet dedicated workspace
Healthcare or medical background is a plus but not required
