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About the Role
Company: American Airlines
Position: Customer Assistance Representative
Location: Sacramento, USA
Hours: 8 per week
Pay: $20 per hour
Qualification: Graduation (High school or equivalent)
Responsibilities
- Greet customers at the airport and at ticket stations.
- Review ticket area to ensure compliance with policies and procedures.
- Assist customers with kiosk bag handling (e.g., shipping, receipts).
- Maintain and troubleshoot kiosk machines.
- Collaborate with kiosk technology team to resolve issues.
- Document and resolve customer problems using the application system.
- Monitor and clean travel documents (passports) and other related items.
- Help customers search for and retrieve bags, assist with credit card transactions, and verify documentation.
- Answer customer queries regarding baggage allowances and other services.
- Confirm and authorize documentation and kiosk usage per regulations.
- Provide guidance and instructions to customers on board procedures.
- Follow government regulations (FAA, TSA) and company policies.
- Report incidents and assist with operational tasks as required.
- Assist with cargo/customer workload at bus stations.
Qualifications and Requirements
- High school graduate or equivalent.
- Good communication skills and friendly demeanor.
- Ability to use company systems and software.
- Basic knowledge of airport regulations and procedures.
- Adaptability and willingness to learn.
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